Shipping and Returns Policy
Due to the custom nature of sign and personalized artwork, no refunds will be available. Please inspect your package within three days of receipt and contact us immediately if there is something wrong. In most cases, we are happy to exchange your product for a new one.
We are not responsible for damages during shipment, and all claims need to be filed by recipient via USPS, UPS or FedEx.
II. Postal. Any product completed by Designer is of responsibility of client upon mailing. When products are mailed, client understands that the United States Postal Service, UPS and Fd Ex are responsible for mailing my items, and Script and Grain cannot control how slow/fast/immaculate/destructive delivery will be. USPS, UPS and Fed Ex reserves the right to quote postage rates at their discretion, and Script and Grain will attempt to quote your postage rate as accurately as possible. Purchase of postage is at client responsibility and not included with their purchase unless otherwise stated herein.
If your product is received damaged, please contact Script and Grain within three days of receipt. While we cannot refund damaged products due to shipment; we can offer a replacement at a discounted rate. Client will be responsible for returning the original purchase as received prior to shipment of a replacement.
Most products shipping speed is within 3-5 days, or custom order/large signage 5-7 days post production.
III. Intellectual Property.
a. Copyright Ownership. Designer owns the copyright in any and all Services she provides pursuant to federal copyright law (Chapter 17, Section 201-02, of the United States Code.) Any and all designs produced in connection with, or in the process of fulfilling this agreement, are expressly and solely owned by Designer to use in the reasonable course of Designer’s business.
b. Permitted Uses of Products and Designs. Designer grants to Client a non-exclusive license of designs produced with and for Client for personal use only so long as Client provides Designer with attribution each time Client uses Designer’s property. Personal use includes use within the following contexts:
i. In photos on Client’s personal social media pages or profiles
ii. In personal creations, such as a scrapbook or personal gift
iii. In personal communications, such as a family newsletter or email or holiday card
c. Client may not use designer artwork through alternative printing services unless prior arrangements or purchase of design were completed.
IV. Artistic Release.
a. Style. Client has spent a satisfactory amount of time reviewing Designer’s work and has a reasonable expectation that her designs will be produced in a similar manner and style.
i. Items created for your event (whether physical or digital) are the property of the designer, and are not to be transferred or given to other vendors, including but not limited to wedding and event coordinators or floral designers, or other print and sign companies, for future use. I understand that pieces are property of the purchaser and are not to be given to other vendors, or reused for additional purposes without permission.
b. Consistency. Designer will use reasonable efforts to ensure Client’s products are produced in a style and manner consistent with Designer’s current portfolio and Designer will try to incorporate any suggestions Client makes. However, Client understands and agrees that:
i. Every client and product is different, with different tastes, budgets, and needs;
ii. Custom designs are a subjective art and Designer is an artist with a unique vision, with an ever-evolving style and technique;
iii. Designer will use her personal artistic judgment to create designs for Client, which may not include strict adherence to Client’s suggestions;
iv. It is within Designer’s sole discretion as to how to edit the designs she creates;
v. Dissatisfaction with Designer’s aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.
c. Nature of product. Script and Grain cannot guarantee wood and stain color dues to the variances in the wood's natural color, grain, etc. and there is no way to assure the exact color of wood. Sample colors or grain may also vary as wood may be taken from various barns or lumbar yards, which factors involve weathering, sun or shade, etc. The Photos on our website and materials are provided to assist you in making a choice of wood and stain, and the various grades that wood is offered. The reasons for variation between batches includes: -Wood is a product of nature, and as such, no two pieces are alike, while the same wood growing in different locales can vary greatly even though it is the exact same species.